Privacy Policy

Purpose of this Privacy Policy

Last Updated On: 6 September 2024

FactEntry and its affiliate companies (“we” or “us”) are committed to protecting and respecting your (“you” or “your” refers to the person using this site) privacy.

This policy (together with our terms of use and any other documents referred to herein) applies to all natural persons with whom we come into contact and explains how and why we process personal data. This includes board members, stakeholders, beneficial owners, employees of (potential) clients and service providers, users of our products and website, participants in our events, those subscribing to our newsletters, as well as regulatory bodies and other business partners. This Privacy Policy may be supplemented or modified by agreements between FactEntry and an individual from time to time.

Responsibility of Processing

For the purposes of the Data Protection Directive 95/46/EC and the Data Protection Act 2018 (Act), the data controller in the UK is FactEntry (UK) Ltd, registered under the number 06545984, with registered office at 4th Floor Exchequer Court, 33 St Mary Axe, London, England, EC3A 8AA.

EU representative: SIX Financial Information Deutschland GmbH in Frankfurt (Theodor-Heuss-Allee 108, D-60486 Frankfurt am Main)

Information we may collect from you and why

The personal data processed is generally limited to basic information of individuals. This data typically includes the name, gender, position, work address, IP address, telephone number and e-mail address of the respective person. However, in the context of sending out newsletter and marketing products online, we also process anonymized information, such as click behavior, as well as browser type, time spent on the website and pages viewed. Other data types are based on the respective services.

We process personal data when:

  • You interact with our site (www.factentry.com), such as when you register, subscribe to our services, fill in forms, contact us, participate in surveys or visit our website.
  • We are seeking to get (potential) clients to sign a contract or require the data in order to fulfill a contractual obligation
  • We have legal requirements that we must meet
  • We are pursuing a legitimate business interest, for example to comply with the security provisions for our premises and IT infrastructure

We process personal data for the following reasons:

  • For contractual arrangements
  • To provide services for our clients, including the communication required for this
  • To accept, analyze, and respond to client interactions and improve the quality of the service we provide
  • To inform clients/suppliers or service providers/regulatory bodies of operational incidents, their implications, and how they are/were rectified
  • To maintain relations with business partners, (potential) clients, and service providers
  • To conduct analyses aimed at strengthening business relations and improving our services
  • For technical management as well as research and further development of websites
  • For advertising purposes
  • To perform tests and provide support services
  • To operate and maintain our information technology
  • To substantiate, exercise, or defend legal claims
  • To protect our rights, our property, and our security, as well as those of our clients, business partners, and other third parties
  • Management of data subject right requests
  • For other reasons, insofar as these are specified separately

We collect this data from:

Our clients, when they

  • Provide us with contact details for relationship management, sales, or other purposes
  • Send us data in either electronic or printed forms via e-mail or physical mail
  • Provide us with data in order to conclude a contract or service agreement (including invoicing)
  • Provide us with data in order to rectify operational issues, for client satisfaction surveys, for service improvements, and for other legitimate uses

Our service providers

  • To establish and then maintain contact
  • To set up and maintain contracts and service agreements as well as other service descriptions
  • For the purpose of invoicing and invoice settlement
  • To monitor service delivery in the sense of quality assurance and improvement in quality
  • To collaborate in specifying solution concepts and deliveries

From other sources, such as

  • Collecting information to select and assess service providers
  • Information in connection with newsletter subscriptions
  • Information from regulatory bodies
  • Information from public sources

Legal Basis

Depending on the processing purpose, the legal basis for the processing will be one of the following:

  • necessary for taking steps to enter or executing a contract with you for the services or products requested or for carrying out our obligations under such a contract
  • your consent
  • necessary for the legitimate interest of FactEntry

Examples of the legitimate interest are:

  • pursuing certain of the above-mentioned purposes
  • exercising FactEntry’s rights, including the freedom to conduct a business and right to property
  • providing products and services and assuring a consistently high service standard across the whole Group, and keeping our customers, employees and other stakeholders satisfied
  • meeting our accountability and regulatory requirements

In each case provided such interests are not overridden by your privacy interest.

Disclosure of your information

Personal data may be disclosed or transferred to:

  • Our business partners (for example data providers) if this disclosure is contractually agreed
  • Our clients and business partners in the context of disruptions and issue resolution, contract management, queries regarding the provision and invoicing of services, compliance inquiries, and general customer care
  • Other legal units of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries and business partners that are involved in the delivery of service and operations of FactEntry
  • The responsible supervisory body, law enforcement agency, or tax authorities
  • Our auditors, as well as any legal counsel involved in judicial proceedings
  • Our technology suppliers for the purpose of eliminating operational disruptions and providing support
  • Other persons, insofar as such disclosure is legally required
  • We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will make reasonable efforts to direct the transferee to use information you have provided in a manner that is consistent with this Privacy Policy.

Data transfers may occur to companies both within and outside the European Economic Area (EEA) including countries whose data protection standards differ from those of the EEA. In the event of a data transfer to a business partner located in a country with a different data protection standard, we contractually require this partner to safeguard the data. This protection is ensured either in accordance with a data transfer agreement applicable within the EEA or through the adoption of other appropriate security measures.

Data transfer can take place to the following countries:

Belgium, Denmark, France, Germany, Italy, India, Japan, Luxembourg, Monaco, Morocco, Netherlands, Poland, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States.

Security

We maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the personal information you provide to us.

Storage

We generally require personal data for the duration of the respective business relationship; however, we only store personal data for as long as necessary to serve the purpose for which it was collected or to comply with legal/regulatory requirements.

Your Rights

You have the following rights:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Withdraw consent at any time

The rights specified above may be denied or restricted if the interests, rights and freedoms of third parties take precedence or if processing is necessary to establish, exercise or defend legal claims of FactEntry.

Please reach out to the contact specified below to exercise these rights or if you have any questions regarding the processing of your personal data. You have also the right to make a complaint to the data protection authority responsible for you or in the place where you think an issue in relation to the Data has arisen. Supervisory Authority UK: Information Commissioner’s Office (ICO) https://ico.org.uk/

Password

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password related to this site with anyone.

Unfortunately, the transmission of information via the internet is not 100% secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; transmission is at your own risk. Once you provide your information to us on the website, we will use strict procedures and security features to try to prevent unauthorized access.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you on this site.

Contact

You can direct your queries to:

Phone: +44 203 371 1100
E-Mail: info@factentry.com